ExamSpace (a trading name of Governance People Limited)
1.1 These terms and conditions (“Terms”) govern the booking and sitting of ACCA on-demand computer-based exams (“Exams”, each an “Exam”) through ExamSpace. Please read them carefully before booking. By booking an Exam with us you confirm that you accept these Terms.
1.2 In these Terms, “we”, “us” and “our” mean ExamSpace, a trading name of Governance People Limited, a company incorporated in the Isle of Man with company number 132347C and registered office at 1 The Church View, Braddan, IM4 4TF. “You” and “your” mean the person booking and/or sitting the Exam.
1.3 We are a licensed ACCA Computer-Based Exam centre. We administer Exams on behalf of the Association of Chartered Certified Accountants (“ACCA”) under licence. ACCA sets and owns the Exams; we provide the venue, booking and invigilation services. We are not responsible for the content of the Exams, the marking of the Exams, or the issuing of results.
1.4 You can contact us at enquiries@examspace.im or 01624 777011. We will normally contact you using the email address you provide when booking.
In these Terms:
(a) “ACCA Information Sheet” means the ACCA document containing the rules about the conduct of students during Exams, as amended from time to time.
(b) “Booking” means a confirmed reservation of an Exam on a specified date and time.
(c) “Booking Confirmation” means our written confirmation (by email) that your Booking is confirmed.
(d) “Exam Centre” means the premises at which the Exam is delivered, being Winchester Court, Second Avenue, Onchan IM3 4LT, or such other approved premises as we notify to you.
(e) “Exam Fee” means the price for the Exam exclusive of VAT, as set by us and published on our website from time to time.
(f) “Total Price” means the Exam Fee plus VAT at the applicable rate. The Total Price is the price displayed on our website and is the amount you pay at the time of Booking.
(g) “Working Day” means a day other than a Saturday, Sunday or public holiday in the Isle of Man.
3.1 To sit an Exam you must be registered as a student with ACCA and hold a valid ACCA registration number. It is your responsibility to ensure your ACCA registration is active and that you are eligible to sit the Exam you book. We cannot register you with ACCA.
3.2 You must provide accurate personal details at the time of Booking, including your full name (exactly as registered with ACCA), ACCA registration number, date of birth and a valid email address. We are not responsible for any consequence (including an Exam being invalidated) arising from inaccurate or incomplete details that you provide.
3.3 You must bring valid photographic identification to the Exam Centre, as described in clause 10. Without acceptable identification you will not be permitted to sit the Exam, and clause 8 (no refund) will apply.
4.1 You may book an Exam through our website using the process we make available. A Booking is only confirmed when we receive payment and issue a Booking Confirmation.
4.2 Full payment of the Total Price is required at the time of Booking. We are not able to confirm a Booking, or reserve an Exam slot with ACCA, until payment has been received in full.
4.3 All fees are payable in pounds sterling (GBP). If you pay in another currency, any exchange-rate differences and bank charges are your responsibility.
4.4 We may refuse or cancel a Booking where payment is not received, where details provided are inaccurate, where the Exam or a suitable slot is unavailable, or where we are required to do so by ACCA. If we cancel for unavailability, clause 9 (cancellation by us) applies.
5.1 The price for each Exam is published on our website and may be updated from time to time. The price that applies to your Booking is the price published on our website at the time you make that Booking.
5.2 Prices on our website are shown exclusive of VAT at the applicable rate. The current rate of VAT is 20%. If the rate of VAT changes, we will adjust the Total Price accordingly.
5.3 We are registered for VAT in the Isle of Man under VAT registration number GB 005249602. A VAT receipt is available on request.
6.1 If you are a consumer and you book an Exam at a distance (for example: online), you may have a legal right to cancel within 14 days of making the Booking and receive a refund, subject to the rest of this clause 6.
6.2 An Exam is a service provided on a specific date and time, and a Booking reserves an Exam slot with ACCA. If you ask us to confirm your Booking with ACCA, or you book an Exam date, that falls within the 14-day cooling-off period, you expressly request that we begin providing the service during that period and you acknowledge that:
(a) once we have reserved your Exam slot with ACCA, the Total Price is non-refundable except as set out in clause 9; and
(b) once you have sat the Exam, you will have no further right to cancel under this clause 6.
6.3 Where you exercise a valid right to cancel under this clause before we have reserved your Exam slot with ACCA, we will refund the Total Price in full, to the extent that you have actually paid it to us. To cancel, contact us at enquiries@examspace.im giving your name, ACCA registration number and Booking details. Any refund due under this clause will be made within 14 days using the same payment method you used to book.
7.1 You may request to reschedule a confirmed Booking to a different date or time, at no additional charge, subject to availability and to the rest of this clause 7.
7.2 A request to reschedule must reach us at least 3 Working Days before your booked Exam date. Requests made with less than 3 Working Days’ notice cannot be accepted, and if you do not attend, clause 8 (no refund) will apply.
7.3 A maximum of 2 reschedules is permitted per Booking.
7.4 To request a reschedule, contact us at enquiries@examspace.im with your name, ACCA registration number, current Booking details and preferred new date(s).
8.1 Once we have reserved your Exam slot with ACCA, the Total Price is non-refundable, except where clause 9 applies (cancellation or non-delivery by us) or where you have a right to a refund under clause 6 (cooling-off) or under applicable consumer law.
8.2 If you do not attend your Exam, arrive too late to be admitted (clause 10), fail to bring acceptable identification, or are refused admission or removed for misconduct (clause 10), you will not be entitled to a refund and clause 7 (reschedule) will not apply.
8.3 Nothing in these Terms removes any refund or other right you have that cannot be excluded under applicable Isle of Man consumer law.
9.1 We may need to cancel, reschedule or relocate your Exam, for example, because of a venue, technical or staffing problem, or for reasons required by ACCA. If we do, we will tell you as soon as we can.
9.2 Where we cancel your Exam, or are unable to deliver it, and you do not wish to rebook, you may choose either a full refund of the Total Price, or a free rebooking to an alternative date at no additional charge.
9.3 Our responsibility in these circumstances is limited as set out in clause 16. In particular, we are not responsible for travel, accommodation or other costs you incur, or for any consequential loss.
10.1 You must arrive at the Exam Centre at least 20 minutes before your booked start time. If you arrive after the start time you may not be admitted, at our discretion, and clause 8 will apply.
10.2 You must bring valid photographic identification acceptable to ACCA, being a current passport, valid driving licence, national identity card or ACCA registration card. The name on your identification must match your ACCA registration.
10.3 During the Exam you must comply with the ACCA Information Sheet and the reasonable instructions of our invigilators. Prohibited items (including phones, smart devices, notes and unauthorised materials) are not permitted in the Exam room.
10.4 We may refuse admission to, or remove, any person who does not comply with these Terms, the ACCA Information Sheet or our invigilators’ instructions, or who behaves in a way that disrupts or threatens the integrity of the Exam. We are required to report suspected misconduct to ACCA.
11.1 ACCA Exams run on ACCA’s software. While we maintain our equipment and connectivity to the standards required by ACCA, we cannot guarantee that an Exam will be free from technical interruption.
11.2 If a technical problem affects your Exam, tell an invigilator immediately so that everything possible can be done at the time. Where a problem cannot be resolved, we will work with you and ACCA on the appropriate next steps, which may include rebooking the Exam.
11.3 If you believe a technical or environmental problem affected your performance, you must also raise it through ACCA’s own process (clause 14). Our responsibility for technical issues is limited as set out in clauses 9 and 16.
12.1 Exams are marked by ACCA, not by us. Provisional results are normally shown on screen at the end of the Exam and confirmed by ACCA to your ACCA account. We do not control, and are not responsible for, the marking or issuing of results.
12.2 If you wish to query a result, this is dealt with by ACCA through its administrative review process, not by us.
13.1 If you require additional support or a reasonable adjustment to access the Exam, please tell us at least 10 Working Days before your Exam so that arrangements approved by ACCA can be put in place where possible. Some arrangements require ACCA’s prior approval and may affect available dates.
14.1 We want you to have a fair and well-run Exam. If something goes wrong, please raise it with the invigilator during the Exam wherever possible, so that it can be addressed at the time.
14.2 If you remain unhappy, you may make a complaint to us at enquiries@examspace.im. We will acknowledge your complaint within 5 Working Days and aim to respond fully within 20 Working Days.
14.3 Some matters, in particular complaints about Exam conditions that you believe affected your performance, must also be submitted to ACCA directly through your myACCA account by ACCA’s published deadline for the relevant Exam, in order for ACCA to consider them. We will tell you when a matter needs to be raised with ACCA, but it is your responsibility to submit it within ACCA’s time limits.
14.4 Where an Exam has been cancelled, rescheduled or not delivered by us, clause 9 sets out your refund and rebooking rights.
15.1 We process your personal data to administer your Booking and deliver your Exam, and we share necessary personal data with ACCA as required to register and deliver the Exam and to report results and any incidents. We process personal data in accordance with applicable Isle of Man data protection law.
15.2 How we handle your personal data is set out in our Privacy Policy which forms part of these Terms.
16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach, but we are not responsible for any loss or damage that is not foreseeable.
16.2 Except as set out in clause 16.3, our total liability to you arising out of or in connection with a Booking is limited to the Total Price you paid for that Booking. We are not liable for any indirect or consequential loss, or for travel, accommodation, loss of earnings, or the consequences of failing or being unable to sit or pass an Exam.
16.3 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable Isle of Man law.
17.1 We are not responsible for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control (including power or network failure, equipment failure, fire, flood, severe weather, epidemic or pandemic, civil disruption, or actions or requirements of ACCA or a public authority). Where such an event affects your Exam, clause 9 applies.
18.1 We may update these Terms from time to time. The version that applies to your Booking is the version published when you make that Booking.
19.1 These Terms, and any dispute arising out of or in connection with them or a Booking, are governed by the law of the Isle of Man, and you and we submit to the exclusive jurisdiction of the courts of the Isle of Man.
20.1 For any question about these Terms, a Booking, a reschedule, a refund or a complaint, contact us at:
ExamSpace (a trading name of Governance People Limited)
Winchester Court, Second Avenue, Onchan IM3 4LT, Isle of Man
Email: enquiries@examspace.im · Tel: 01624 777011
Last updated: 30 June 2026. Version 1.0.
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Winchester Court, Second Avenue, Onchan,
Isle of Man, IM3 4LT
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Mon - Fri | 08:00 - 18:00
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